Refund policy

Last updated: October 19, 2026

You have 30 days from delivery to ask for a return or refund.

Damaged, defective or wrong item: Email us within 30 days with your order number and a photo. We'll send a free replacement or a full refund, your choice. You usually won't need to send it back.

Changed your mind: Unused items in original condition can be returned within 30 days. Email us first and we'll send the return address. Return shipping is paid by you (unless the item arrived damaged or defective, in which case it's on us), and we refund the item price once it arrives.

Not returnable: Lick mats and other items that have been used with food, for hygiene reasons, unless they arrived damaged or defective.

Refund timing: Approved refunds go back to your original payment method within 5 business days of approval. Your bank may take a few more days.

Late or missing orders: See our Shipping Policy; you can always cancel a delayed order for a full refund.

How to start: Email support@shedtrail.com with your order number.